Annual Report

St Ursula’s College is pleased to provide our Annual Report for 2023.

Annual Report 2023

Strategic Plan

The Strategic Plan for St Ursula’s College 2024-2027 is available to view here.

Policies and Processes

Below are our key policies.

  • If you need to report a Student Protection incident please contact the Principal by email [email protected] or phone 07 4939 9602.
  • If you wish to make a formal complaint regarding the handling of a Student Protection Report by a member of staff at the College, please email [email protected] for detailed information about the complaints procedure.  You can also access the Complaints Procedure Form within the Complaints Handling Policy (below).
  • If you wish to register a complaint about the handling of a Student Protection Report by the Principal, please contact the Company Secretary: [email protected]

Download Policies

St Ursula’s College Registered Training Organisation

(RTO Provider no: 30032)

St Ursula’s College, as a Registered Training Organisation (RTO), has a complaints and appeals policy specific to its RTO operations.
A complaint can be made to the St Ursula’s College RTO regarding the conduct of:

  • St Ursula’s College RTO, its trainers, assessors or other St Ursula’s College RTO staff
  • students of the RTO
  • any third parties providing services on behalf of the St Ursula’s College RTO (if relevant).

Complaints may be made to any member of staff.
An appeal can be made to the St Ursula’s College RTO to request a review of a decision, including assessment decisions.
Appeals should be made to the trainer/assessor in the first instance, but can also be made to Heads of Department or the RTO Manager.
St Ursula’s College RTO will ensure that the principles of natural justice and procedural fairness are adopted at every stage of the complaints and appeals process.

  • Any staff member can receive a complaint or appeal.  Where possible, complaints are resolved immediately.
  • All complaints and appeals are heard and resolved within 60 calendar days of receipt.
  • If the St Ursula’s College RTO considers that more than 60 calendar days are required to process and finalise the complaint or appeal, the complainant or appellant will be informed of the reasons for the extended time-frame in writing and will be regularly updated on the progress of the matter.
  • St Ursula’s College RTO will maintain a secure Complaints and Appeals Register, documenting all complaints and appeals received, as well as actions taken and decisions made.
  • St Ursula’s College RTO will undertake a continuous improvement process that includes reviewing both the details in the Complaints and Appeals Register, and the complaints and appeals policy and procedures, and taking appropriate corrective action to eliminate or mitigate the likelihood of the same problems occurring again.

Complaints and Appeals Policy and Procedure

AQF Issuance and Replacement Policy and Procedure

Complaints or appeals may also be directed to the Principal as CEO of the College RTO via [email protected]

Mercy Partners

St Ursula’s College is an incorporated ministry of Mercy Partners, a Public Juridic Person (PJP). Mercy Partners is recognised as a legal entity within the Catholic Church. As an incorporated ministry, St Ursula’s College continues to operate independently in the tradition of the Presentation Order. Visit our Community section to learn more about St Ursula’s structure and governance.

Presentation Sisters

St Ursula’s College was established by the Sisters of the Presentation of the Blessed Virgin Mary (PBVM). Click here to learn more about Nano Nagle, the Presentation Order, and the history of St Ursula’s College, Yeppoon.

Appropriate Use of Technology

Students should:

  • Use the internet for class-related research purposes
  • Use internal and external email to communicate with other users
  • Report to their teacher any inappropriate communication received from other users
  • Access the internet only while under supervision
  • Correctly acknowledge sources of information obtained from the internet in references and bibliographies
  • Respect copyright laws and licence agreements
  • Check your email frequently and correct delete unwanted messages promptly

Students should not:

  • Interfere with the privacy of other users
  • Use obscene, impolite or offensive language, especially in emails
  • Be involved in the buying and selling of merchandise or services or gambling
  • Reveal personal details of yourself or others to anyone online. (This includes your full name, address and telephone number)
  • Download software or accept executable files (.exe files) as attachments to email
  • Access sites which contain pornography or encourage violence or drug use
  • Post chain letters or engage in “spamming” (sending annoying or unnecessary messages to a large number of people)



Students should:

  • Keep passwords secure
  • Show respect for equipment and report any faults or vandalism immediately to a teacher
  • Respect the right of the Network Administrator to monitor students’ files and communications
  • Advise the Network Administrator of any security or virus problems
  • Manage their User Directories responsibly

Students should not:

  • Copy software in violation of Copyright Laws
  • Interfere with the work of other students
  • Log in under another student’s name or use another person’s email
  • Download, watch or share media or music files onto the system from personal USB sticks, MP3 Players or the Internet
  • Change configurations and setting on computers
  • Disconnect or shift hardware
  • Alter or electronically copy photographs of others